To cancel a product subscription on a mobile device, please log into your profile on your device's web browser (not the Control Room App) and do the following:
- Select the button with three lines in the top left corner
- Click the panel with your Artist name and user picture from the dropdown menu (it should be the first option in the dropdown menu)
- Select 'Settings' from the new dropdown menu
- Click the red down arrow in the top right corner
- Select 'Services' from the dropdown menu
- Select the 'Unsubscribe' button next to the subscription you wish to cancel
- Follow the prompts on screen, and you will receive a confirmation reference number from the system when you have successfully unsubscribed.
Please watch the video below for a demonstration:
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