If you're having trouble logging in, can't remember your account details, or think your account is missing, don't worry. This guide will walk you through the most common issues step-by-step. Follow the topics below to find the best next step for your situation.
"I logged in, but my account looks new or empty."
This usually means you logged into a different account by mistake.
What to do:
- Sign out completely
- Sign in again and see if anything changes
- If you still can't find your old account, contact support with any info you remember (e.g., old username, past email, linked services)
"It says I'm entering the wrong password. How do I log in?"
Try resetting your password here. Make sure to insert the email address linked to the ReverbNation account you intend to log in to.
If you didn't receive the reset email:
- Check your spam or junk folder. If your email inbox is full, free up some space to ensure you receive new emails.
- Make sure you entered the correct email. The email might not have been verified when you signed up.
- Try resetting again or contact support to check if there's an email linked to your account.
"I have no idea what email I signed up with"
What to do:
- Think of emails you might've used in the past, even throwaways.
- Search your inboxes for welcome emails from us.
Still stuck? Contact support and share any usernames, old device info, or anything else that might help us find your account.
"I can't get into the email linked to my account"
You'll need to verify your identity another way. Contact us with any of the following:
- Artist name or profile link
- Previously registered email addresses
We'll guide you through proving ownership so we can help update the email.
"My account might be suspended"
You may see a notice or be blocked from access. If you think this was a mistake, please contact us, and we'll look into it for you.
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